Legal
Privacy Policy
Last updated: November 2025. This policy applies to personal data collected through the Pranava Skin, Hair and Aesthetics Clinic website.
1. Data Controller
Pranava Skin, Hair and Aesthetics Clinic (“we”, “us”, “our”) is the data controller for personal information collected through this website. Contact: pranavaskin@gmail.com.
2. Information We Collect
We collect personal data only when you voluntarily submit it through our contact form. This may include:
- Full name
- Email address
- Phone number (optional)
- Message content
We do not collect sensitive health data through this website. Any clinical information shared is done so voluntarily and is used solely to respond to your enquiry.
3. How We Use Your Information
We use submitted contact information to:
- Respond to your enquiry or booking request
- Send a confirmation of your message
We do not use your data for marketing purposes without your explicit consent. We do not sell or share your data with third parties for their own marketing.
4. Legal Basis for Processing
Under India’s Digital Personal Data Protection Act 2023 (DPDPA), we process your data on the basis of your consent (by submitting the contact form) and for the legitimate interest of responding to a medical enquiry.
5. Data Retention
Contact form submissions are retained in our email system for up to 12 months, after which they are deleted unless an ongoing patient relationship exists.
6. Third-Party Services
We use Resend to process contact form emails. Resend acts as a data processor on our behalf and is bound by appropriate data processing terms. We also use Vercel Analytics for anonymous site usage statistics — no personal data is collected by this service.
7. Your Rights
Under DPDPA 2023, you have the right to:
- Access your personal data held by us
- Correct inaccurate data
- Request erasure of your data
- Withdraw consent at any time
- Raise a grievance with us or the Data Protection Board
To exercise any right, email us at pranavaskin@gmail.com.
8. Cookies
This website uses no tracking cookies. Vercel Analytics uses a privacy-preserving approach that does not set cookies or collect IP addresses.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be indicated by updating the date at the top of this page.